Privacy and account connections

User data deletion instructions

These instructions explain how you can ask INDIVORA TECH LTD, the operator of CentSuite, to delete personal data processed through CentSuite, including data associated with optional Facebook, Instagram and WhatsApp business connections. You do not need a CentSuite login to make a request.

Request deletion

Email our privacy contact using the link below. The same route is available to people whose information was processed through a CentSuite customer business account.

Email a data deletion request

Or write to info@indivoratech.com. There is no charge for a standard deletion request.

What happens next

1. Send a deletion request
Email info@indivoratech.com with the subject “CentSuite Meta data deletion request”. Tell us which CentSuite company or workspace and which connection (Facebook, Instagram or WhatsApp) your request concerns. Include an email address at which we can contact you. Please do not send passwords, access tokens or identity documents in your first email.
2. We verify authority and identify the records
We may ask for limited information to confirm that you are authorised to request deletion. If your data is controlled by a business using CentSuite, we may need to coordinate with that business or refer your request to its administrator. You can request deletion without signing in to CentSuite.
3. We review, delete and confirm
Where applicable, we remove relevant CentSuite-held Meta-derived personal information and associated connection credentials, subject to legal obligations or other lawful retention grounds. We will explain any information that cannot be deleted and respond within applicable data-protection deadlines. Under UK GDPR, the usual deadline for responding to an individual rights request is one month, subject to lawful extensions.

Disconnecting Meta and managing retained data

Revoking Meta access

You may also revoke app access from the relevant Facebook or Meta business settings, or ask the administrator of your connected business account to disconnect it. Revoking access stops future authorised API access where the connection is revoked, but it does not itself erase existing records held by CentSuite. Send a deletion request as described above if you want those records reviewed for removal.

What deletion does and does not cover

The request concerns personal information held or processed by CentSuite. We cannot delete information that Meta itself controls or records a customer business is legally required to retain. Some records may be kept where a valid legal, tax, accounting, security or dispute-resolution obligation applies. We will explain relevant exceptions and any further steps if required.

Scope of the Meta connection

CentSuite may process authorised Meta business asset identifiers, catalogue or campaign data, connection information and business messages only when the corresponding integration is enabled and authorised. Some integrations are still in development; these instructions also apply to any test data we hold.

Operated by INDIVORA TECH LTD (company number 17533455), 31 Morgan Close, Luton, England, LU4 9GL.

Read our Privacy Policy, Terms & Conditions, or contact us.